Team Charlie
Guidance, Not Punishment
When something goes sideways, we never blame the user. Warm amber guidance, always 2+ forward paths, and the word you-know-what never appears.
Device:
When the meter number looks wrong
The #1 issue: users paste their ESIID (17 digits) into the meter number field (8-9 digits).
The Old Way
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Our Way
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What makes this different:
Warm amber, never red
Explains what happened in plain language
Always says "not your fault"
2-3 forward paths, never a dead end
Visual aids when helpful
Device-aware layout